Privacy Policy

1. What We Collect

We may collect:

• information you submit through our contact form (such as name, email, phone, and message)
• email addresses and communication history when you contact us directly
• basic website analytics data (for example, page views and traffic sources)
• cookie and session information used to operate and improve the website

We do not collect more personal information than we reasonably need for communication, project delivery, and site operation.

2. Why We Collect It

We collect and use information to:

• respond to enquiries and provide quotes
• deliver website and app projects
• manage ongoing maintenance and support
• send project updates, invoices, and service communications
• improve our website performance, usability, and content

3. Cookies and Analytics

Cookies are small text files stored on your device. We use them for basic functions, such as remembering session details and understanding website traffic.

We may use Google Analytics or a similar service to understand how visitors use our site. Analytics tools may collect data like pages visited, time on page, browser type, and general location data (not precise address).

You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work as expected.

4. How We Store and Protect Data

We take reasonable steps to protect personal information, including:

• using reputable hosting and service providers
• using password protection and access controls on business systems
• limiting access to personal information to people who need it for business purposes
• keeping software and tools updated where practical

No online system is completely risk-free, but we work to reduce risk with sensible, practical security measures.

5. Third-Party Services

We may use third-party providers to run our business, including:

• website hosting and infrastructure providers
• analytics providers
• email and communication platforms
• payment processors and accounting tools

These providers may handle personal information on our behalf under their own privacy terms. We choose providers we consider appropriate for a small business environment.

6. Access, Correction, and Deletion Requests

You can request to access, correct, or delete personal information we hold about you.

To make a request, contact us using the details at the end of this policy and include:

• your full name and contact details
• the information you want to access, correct, or remove
• any context that helps us locate your records

We will respond within a reasonable time and may need to verify your identity before processing the request.

7. Data Retention

We keep personal information only for as long as needed for business purposes, legal obligations, and record-keeping.

When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Australian Privacy Principles

We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, in a way that is practical for a small agency.

9. Contact Details

For privacy questions or data requests, contact us:

Business name: Logie Labs
ABN: 24769379394
Email: business@logie.lol