Terms of Service

1. Services We Provide

We provide website design, web app development, and related services such as updates, maintenance, bug fixes, and support. The exact services for your project are listed in your quote, proposal, or statement of work.

2. Scope of Work

The agreed scope includes only the items listed in your approved quote or proposal. Anything not listed is out of scope.

Out-of-scope work may include:

• new pages, features, or integrations not in the original scope
• major design direction changes after approval
• content migration or data cleanup not previously agreed
• work caused by third-party platform changes

Out-of-scope requests are billed as additional work at our standard rate or under a new written quote.

3. Client Responsibilities

You agree to:

• provide complete and lawful content, assets, and credentials on time
• confirm you have rights to use all text, images, fonts, logos, and media you provide
• review deliverables and provide consolidated feedback within a reasonable time
• appoint one main contact person for approvals and project decisions

Delays in content, approvals, or feedback may shift project timing and may result in additional costs where rework or rescheduling is required.

4. Fees, Deposits, and Payments

• a deposit may be required before work starts
• projects may be invoiced by milestones, progress claims, or final invoice
• invoices are due within 7 days unless otherwise stated in writing
• late payments may incur a reasonable late fee and pause in work

Our quotes are based on the agreed scope at the time they are issued. We may update our pricing from time to time. If the scope changes, you request an upgrade, or we mutually agree to vary the work, we may provide a revised quote before continuing.

We will aim to keep any pricing changes clear, reasonable, and explained before the work proceeds.

Payments are usually handled through Stripe payment links, which may include automatic payments and a client dashboard. If preferred, we can also arrange payment by invoice.

If payment is overdue, we may suspend access, withhold deliverables, delay launch, or terminate the project until outstanding amounts are paid in full.

5. Revisions and Additional Work

Unless otherwise stated in your quote, each design/development stage includes up to two reasonable revision rounds.

Additional work is anything beyond this, including:

• new requests after approval of a completed stage
• revisions caused by changed instructions
• requests outside original scope

Additional work is billed separately, usually at our then-current rate or under a new written quote depending on the change.

6. Project Timing

Any timeline, delivery date, or launch window is an estimate only. We will make reasonable efforts to meet agreed milestones, but dates are not guaranteed.

Timing may change due to client delays, third-party delays, scope changes, technical issues, or events outside our control.

7. Cancellation, Pauses, and Refunds

Either party may cancel a project in writing. Deposits are generally non-refundable, unless we agree otherwise in writing.

If you cancel after work has started, you must pay for all work completed and approved costs incurred up to the cancellation date.

If a project is inactive due to client delay for more than 30 days, we may treat it as paused or cancelled and issue an invoice for work completed to date.

8. Intellectual Property

We retain ownership of all work, code, designs, and deliverables until all invoices are paid in full.

After full payment, ownership of the final approved deliverables transfers to you, excluding:

• our pre-existing tools, code libraries, frameworks, and know-how
• third-party software, plugins, fonts, stock assets, and services (subject to their own licenses)

9. Portfolio Use

We may display project work in our portfolio, website, and social channels for promotional purposes, unless you request otherwise in writing before project completion.

10. Third-Party Services and Subcontractors

We may use subcontractors and third-party services (such as hosting, domains, analytics, payment gateways, APIs, and plugins) where appropriate.

Third-party services are provided under their own terms and policies. We are not responsible for outages, pricing changes, policy changes, or performance of third-party providers.

11. No Guarantee of Business Results

We do not guarantee specific business outcomes, including traffic, search rankings, leads, conversions, sales, or revenue.

Any estimates or recommendations are provided in good faith but are not promises of results.

12. Liability Limit

To the maximum extent permitted by law, our total liability for any claim relating to a project is limited to the amount you paid us for that project.

We are not liable for indirect or consequential loss, including lost profit, lost data, lost opportunity, or business interruption.

13. Termination

Either party may terminate this agreement in writing if:

• the other party materially breaches these terms and does not fix the breach within 7 days of notice
• the other party becomes insolvent or cannot pay debts when due

On termination, you must pay all outstanding fees for work performed up to the termination date.

14. Governing Law

These terms are governed by the laws of Queensland, Australia. Any dispute is subject to the courts of Queensland.

15. Contact

For questions about these terms, contact us:

Business name: Logie Labs
ABN: 24769379394
Email: business@logie.lol